June 30th 2021
T-Mobile consistently offered the best mobile experience to its customers, according to Tutela’s new 2021 State of Mobile Experience in Poland, which was released today. The report found that the operator offered its users the highest Excellent Consistent Quality performance in the country, with 83.0% of tests meeting the “Excellent” thresholds that Tutela uses to represent a group of higher-intensity use cases including 1080p video streaming, real-time mobile gaming or HD video calling. The operator also had the highest Core Consistent Quality, with 93.5% of tests meeting the “Core” thresholds that represent subscribers having a network connection capable of supporting use-cases like SD video streaming, social media sharing and web browsing,Orange was on the leaderboard in four of the six metrics tested, including both the fastest download (24.2 Mbps) and upload (9.5 Mbps) speeds, the most responsive network in Common Coverage Areas across Poland at 20.4 Mbps, and tied with Play for highest relative area coverage scores in both 5G/4G and total coverage.
In order to benchmark mobile experience over the last six months, Tutela has evaluated over 2 million speed and latency tests, conducted on the smartphones of real-world users of national mobile operators within Common Coverage Areas, between December 1, 2020 and May 31, 2021.
Key findings from this report include:
- T- Mobile led in providing the best mobile experience to its subscribers both for demanding as well as day-to-day applications. While it had an Excellent Consistent Quality of 83.0%, its Core Consistent Quality stood at 93.5%. It is interesting to note that T-Mobile won the awards for providing the best mobile experience to its subscribers while it placed last in the relative area coverage category. This suggests that where T-Mobile does have coverage in Poland, its subscribers enjoy an outstanding mobile experience although it might differ from one geographical area to another. The operator may indeed be able to maintain and improve its competitive advantage by investing its resources in network expansion activities.
- Orange outperformed other operators in the download and upload speed categories with a download throughput of 24.2 Mbps and an upload throughput of 9.5 Mbps. It was also the most responsive network with a median one-way latency of 20.4 ms.
- In the relative area coverage category, Play and Orange had nearly identical scores, with Play having a Total Coverage Score of 581 and a 5G/4G Coverage Score of 538, while Orange had a Total Coverage Score of 577 and a 5G/4G Coverage Score of 544. Additionally, both Play and Orange subscribers spent the highest proportion of time connected to a 4G network at 87.5%.
Tom Luke, Vice President at Tutela, said: “Mobile subscribers in Poland experience incredibly good quality connections, and this is noticeable in the strong competition between the Polish operators in this report. T-Mobile may have been a dominant figure in the Consistent Quality metrics, however Orange won in four of the six metrics tested and both operators Play and Plus were never far behind. While the implementation of 5G gets underway, users in Poland can be confident that these consistent and high quality mobile experiences will continue in the future, even with improvements being made to infrastructure”.
The full report is available here.