Tutela collects many statistics and measurements, but we do not collect any persistent device identifiers or personal information that directly identifies individuals. 

We take appropriate technical and organizational measures to ensure that our datasets are not used by Tutela, our partners, or our customers, to identify individuals.

You may opt out of Tutela’s crowdsourced data collection by utilizing the opt-out options found below. 


 Tutela Opt-Out Options

1. Review the privacy policy and/or in-app settings of the application(s) containing Tutela’s software for application-specific opt-out instructions. Applications will disclose to you when they work with Tutela and provide additional opt-out guidance in their privacy policies.

2. Restrict the application(s) containing Tutela’s software from collecting location data. No data will be collected by Tutela if location permission is not enabled for that app. Please note that if you do deny or revoke location permissions for an application, certain functionalities of the app that rely on location data may be affected.

For Location Turn-Off instructions on Android mobile devices visit https://support.google.com/accounts/answer/6179507, and for Location Turn-Off instructions on iOS mobile devices visit https://support.apple.com/en-us/HT203033.

3. Uninstall and stop using applications which have requested data permissions. Tutela’s software will be uninstalled along with our partner application.

4. Contact the app publisher(s) directly, for information on any additional app-specific opt-out measures that may be available.

5. In accordance with the CCPA, if you are a California resident or authorized agent you may submit an opt-out request via the Data Privacy Request web form available below, or by emailing data.protection.officer@tutela.com with “CCPA Privacy” in the subject line.

Please note Tutela has taken extensive steps to make identification in our data difficult. These measures, which are in the interest of safeguarding the privacy of our users, similarly restricts some forms of information, opt-out, and deletion requests because it has been made purposely difficult to identify you or your data in our datasets.

If you are uncertain if one of your existing mobile apps runs Tutela’s service please contact the publisher directly or review the application’s privacy policy.


Why we collect data. 

Tutela is a world leader in improving wireless networks based on users’ perspective of performance. We work with telecoms companies globally to help them understand and improve network speeds and network coverage for consumers like you, and to help them build better networks in the areas that need it most.

As described in our Privacy Charter, we often use data to identify areas where there are poor WiFi or cellular signals so that wireless carriers can fix their network issues and improve performance for their subscribers.


How we collect data.

Collecting data from millions of devices is a significant challenge. Our research showed that users did not want to install more applications on their devices to collect data, but were happy to provide pseudonymous data if it helped to reduce advertisements, improve mobile signals, and if it did not affect their experience or device performance.

Through partnerships with leading application publishers, our software runs in the background of popular mobile apps and games to collect data. This helps us to collect as much useful data as possible, without requiring the user to download another application. In many cases, this also means that the mobile apps can display fewer advertisements to users because we pay the mobile application to partner with us.

All of our mobile application and games partners are required to provide disclosures and permission requests to their users to enable data collection, and abide by all relevant global privacy legislation. We regularly audit our partners to ensure compliance.


Data Protection Officer.

Please contact Tutela’s Data Protection Officer with any questions or for GDPR, CCPA, or other privacy legislation supported requests. We ask that you limit these messages to only contain information about you that you are willing to share with Tutela. Responses pertaining to data from your mobile may be limited due to the pseudo-anonymous nature of our data set and the identification limitations that places on Tutela.


Tutela’s privacy controls and practices have been reviewed, on the basis of a Privacy Assessment, by PricewaterhouseCoopers.