Tutela collects many statistics and measurements, but we do not collect any personal information that is directly attributable to individuals. Our products and services do not require user identification. We take both commercial and technical steps to ensure that our datasets are not used by Tutela, our partners, or our customers, to identify individuals. 


Why we collect data. 

Tutela is a world leader in improving wireless networks based on users’ perspective of performance. We collect data so that we can help wireless service providers and other third parties better analyze and communicate consumer mobile trends, understand the drivers of subscriber churn and acquisition, design effective marketing campaigns, and improve your wireless networks. 

We typically use data to identify areas where there are poor WiFi or cellular signals so that wireless carriers can fix their network issues and improve performance for their subscribers. You can view our mobile network reports, see the solutions we offer, and read our Privacy Charter to learn more.

 

How we collect data.

Collecting data from millions of devices is a significant challenge. Our research showed that users did not want to install more applications on their devices to collect data, but were happy to provide pseudo-anonymous data if it helped to reduce advertisements, improve mobile signals, and if it did not affect their experience or device performance.

Our software runs in the background of popular mobile apps and games to collect data. This helps us to collect as much useful data as possible, without requiring the user to download another application. In many cases, this also means that the mobile apps can display fewer advertisements to users because we pay the mobile application to partner with us.

All of our mobile application and games partners are required to provide disclosures and permission requests to their users to enable pseudo-anonymous data collection, and abide by all relevant global privacy legislation and app store guidelines. We regularly audit our partners to ensure compliance.

We are committed to helping you opt out of the Tutela data collection service, and you have the right to do so. This page provides several options. Note that we are normally unable to revoke any provided permissions and consents on your behalf. This is because our data does not contain any record of your identity or who you are. 

If you are uncertain if one of your existing mobile apps runs Tutela’s service please contact the publisher directly or review the application’s privacy policy.

 Tutela Opt-Out.

Tutela is unable to collect data without having the end user opt in by accepting application permissions and any other consent configured by our application partners. Procedures are also provided to support individuals to opt out at any time.

Opt-Out Options

1. End users may review the privacy policy(s) of an application or a group of applications containing Tutela’s software for application-specific opt-out instructions.

2. End users may at their option specifically opt-out of providing Mobile Advertiser IDs:

a) Android - You may opt out of personalized app ads via “Settings > Google > Ads” and choosing to Opt out of Ads Personalization.

b) iOS - You may opt out of targeted advertising by going to “Settings > Privacy > Advertising” and turning on Limit Ad Tracking. Please see additional information from Apple here: https://support.apple.com/en-ca/HT202074

c) The Digital Advertising Alliance offers a third party opt-out procedure which restricts Tutela’s collection of Mobile Advertiser IDs. Visit: http://youradchoices.com/appchoices

3. End users may at their option restrict an application or a group of applications from collecting location data. No data will be collected by Tutela if location permission is not enabled for that app. Please note that if you do deny or revoke location permissions for an application, certain functionalities of the app that rely on location data to function may be affected.

Android Location Turn-Off

Android (6.0 / Marshmallow and higher) - In order to disable the collection of Precise Location Data on Android, you may turn Location off for the applicable App via “Settings > Apps & notifications > [applicable App] > Permissions > Location”. Then “Deny” Location Access.

iOS Location Turn-Off

In order to disable the collection of Precise Location Data on iOS, you may turn off Location Services for the applicable App via “Settings > Privacy > Location Services”. Then select the applicable app and set the “Share My Location” status to “Never”. Please see additional information from Apple here: https://support.apple.com/en-us/HT203033

4. End users may at their option uninstall and stop using applications which have requested data permissions. Tutela’s software will be uninstalled along with our partner application.

5. In accordance with the California Consumer Privacy Act, if you are a California resident you may contact us with your request to opt out of Tutela data collection by emailing us at data.protection.officer@tutela.com or calling us toll-free at +1 (855) 6-TUTELA. Please include “CCPA Privacy” in the subject line of your email. If you are a California resident and would like an authorized agent to opt out on your behalf, please inform them to utilize any of opt-out options 1-4 as outlined above.

6. If you are a resident of a GDPR participating country you may contact us with your request to opt out of Tutela data collection by emailing us at data.protection.officer@tutela.com. Please include “GDPR Privacy” in the subject line.


Data Protection Officer.

Please contact Tutela’s Data Protection Officer with any questions. We ask that you limit these messages to only contain information about you that you are willing to share with Tutela. Responses pertaining to data from your mobile may be limited due to the pseudo-anonymous nature of our data set and the identification limitations that places on Tutela.

data.protection.officer@tutela.com

 


Tutela’s privacy controls and practices have been reviewed, on the basis of a Privacy Assessment, by PricewaterhouseCoopers.

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