June 1st 2021

Claro consistently offered the best mobile experience in Brazil, according to Tutela’s new 2021 State of Mobile Experience, which was released today. The report found that the operator offered its users the highest Excellent Consistent Quality performance in the country, showing that Claro provides a network experience good enough for HD video streaming, HD video calls or mobile gaming more often than any other network. Claro also had the fastest download and upload speeds in the country, and narrowly won for best latency, a measure of the responsiveness of a network. 

In order to benchmark mobile experience over the last six months, Tutela has evaluated over 29 million speed and latency tests, conducted on the smartphones of real-world users of national mobile operators within Common Coverage Areas, between November 2020 and April 2021.  

Key findings from this report include:

• Claro provided the best mobile experience to its subscribers in Brazil, with the operator having the highest Excellent Consistent Quality at 70.1%. Claro also had the fastest download speeds at 18.3 Mbps, the fastest upload speeds at 8.83 Mbps, and narrowly took out top spot for the most responsive network at 17.9 ms
• Vivo was a strong competitor to Claro and found itself on the leaderboard in two categories: The operator statistically tied for first place along with Claro for the highest Core Consistent Quality in Brazil at over 85%. In Tutela’s newest metric, Vivo demonstrated the greatest relative area coverage across Brazil for both 5G/4G combined coverage and total coverage 
• TIM subscribers spend more time on a 4G network than any others in Brazil at 82.8%; and although Vivo may have had the best 5G/4G coverage in the country, TIM was only 76 points behind and there was only 79 points difference between the operator's 5G/4G coverage score and its total coverage score
  
  

Tom Luke, VP at Tutela, said: “The pandemic has put a significant amount of pressure onto Brazil’s telecoms infrastructure, however, the results in this report show that mobile users in Brazil are still in good hands. Claro continues to lead the pack with its domination in four of the six metrics tested, however there was competition with Vivo finding itself on the leaderboard twice. We hope to see all operators take advantage of opportunities to improve mobile experience, such as through investments in technologies in 5G or through targeted network optimisation initiatives, so that their subscribers can enjoy a reliable connection wherever and whenever they may be”. 

The full report is available online here.