State of Mobile Experience
2021 — the year that should have seen 5G implementation at near completion — was instead the year of playing catch-up for the Swedish telecoms industry due to the pandemic greatly reducing productivity. However, in the first month of 2021, Sweden completed its final 5G spectrum auction for 3.5 GHz, with Telia securing 120 MHz and Tele2 and Telenor also securing a 100 MHz slice through their joint venture, Net4Mobility.
In May, Nokia won a 5-year contract to provide equipment to help expand the 5G network set up by Net4Mobility. The deal will not only increase 5G capabilities but also greatly improve legacy 4G performance. In July 2021, 3 Sweden claimed 16% of its population is covered by 5G, with expansion occurring in the city of Gothenburg. While there are movements in 5G, there is still more for Sweden to achieve. In the first half of 2021, only 3% of all mobile subscriptions in Sweden were 5G, according to the Swedish communications regulator PTS.
In Tutela’s annual Global State of Mobile Experience report, Sweden placed in the top 10 for highest Excellent Consistent Quality. 3 Sweden placed joint 22nd along with Telenor Denmark out of 30 operators analyzed. Telia Sweden narrowly made it into the top 30 list, placing joint 28th along with Singtel Singapore with an Excellent Consistent Quality of 82.7%.
Date range: 1 July 2021 - 31 December 2021
Download & response tests = 168,310
Discover the top performing operators in our mobile experience results table.
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This report encompasses the following experience KPIs:
To ensure a fair comparison between operator performance, Tutela limits the results used in our comparisons to those collected within Common Coverage Areas.
Learn more about our benchmarking methodology here.
In Common Coverage Areas across Sweden, Telia and 3 statistically tied for first place with the highest Excellent Consistent Quality over 86%. Excellent Consistent Quality indicates when connections are good enough for demanding applications like 1080p video streaming, HD group video calling, and real-time mobile gaming. Telenor was close behind with an Excellent Consistent Quality of 85.3%, while Tele2 had the lowest Excellent Consistent Quality at 79.6%.
For Core Consistent Quality, Tutela’s metric for when a mobile connection meets the requirements for use-cases like SD video streaming, social media sharing, and web browsing, all four operators reached the 90% threshold, with Tele2 and Telia statistically tied for first place with a Core Consistent Quality of 94.7% and 94.2%, respectively. 3 and Telenor were also statistically tied with a Core Consistent Quality of 94.0% and 93.9%, respectively.
Telia had the greatest total coverage in Sweden, with a score of 521 out of 1000. Telenor had the second greatest total coverage score at 506, only 15 points behind Telia. Tele2 drops away from Telia and Telenor for a total coverage score of 427, 94 points behind Telia and 79 points behind Tele2. 3 had the lowest total coverage score in Sweden at 419 out of 1000. The difference between the operator's total coverage score and first place Telia was 102 points.
In Tutela’s newest metric, Video Experience Score, which was created to measure the quality of experience subscribers are getting while video streaming, 3 had the highest Video Experience Score at 4.03. Telenor and Telia statistically tied for second place with a score over 3.9, while Tele2 had the lowest score at 3.82.
|Download % above 5 Mbps||92.1%||93.8%||96.4%||96.3%|
|Upload % above 1.5 Mbps||93.0%||98.0%||96.1%||97.7%|
|Latency % below 50 ms||99.9%||99.8%||99.9%||99.7%|
|Jitter % below 12 ms||98.3%||98.6%||98.9%||98.8%|
|Packet discard % below 1%||95.8%||97.8%||97.5%||96.0%|