Careers

The Talent & Culture Manager will be responsible for assisting with day-to-day people, culture, and office administration related activities, such as recruitment, onboarding, providing support to team members, participating in projects, overseeing all social events, assisting with the maintenance of reports and information and other projects as directed. Your sound knowledge of HR concepts will ensure that we continue to effectively deliver exceptional service to our clients and employees.

Duties & Responsibilities:

• Responsible for offer letter creation, HR forms, and employee paperwork
• Supports the talent acquisition team as required, including posting roles, scheduling interviews, and preparing new hire packages
• Coordinates onboarding for new team members
• Leads team member orientation, ensuring training is completed for all new hires
• Oversees all WorkSafe paperwork and heads the Health & Safety committee
• Generates HR reports
• Assists with payroll and benefit administration
• Maintains People and Culture electronic filing systems; ensuring accuracy and completeness of confidential personnel files and team member records
• Provides a high level of employee service responding to daily inquiries relating to company policies, programs, and procedures
• Oversees and plans all staff events and open houses
• Perform office management tasks as required
• Attend or otherwise organize employee recruitment events
• Seek out opportunities to take on a variety of tasks currently performed by senior management to help them be more efficient and effective

Behavioral Competencies:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
• Teamwork: Working collaboratively with others to achieve organizational goals
• Positive: Has a passion for a positive work environment
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Prompting senior management to hand off various tasks that could otherwise be performed by the candidate.
• Results Focus: Focusing efforts on achieving high-quality results consistent with the company’s standards
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus

Education, Skills & Experience:

• Relevant Bachelor’s Degree and an additional degree/certificate in Human Resources Management or equivalent work experience.
• Minimum 1-2 years’ experience in Human Resources.
• Excellent written and oral communication and strong interpersonal skills
• Outstanding attention to detail with a high level of accuracy
• Ability to maintain a high degree of discretion, diplomacy, and confidentiality
• Strong Microsoft Office computer skills
• Experience overseeing health and safety issues.
• Occupational First Aid Level 1 or willing to get the certificate.

The successful candidate must be willing to undergo a Criminal Record Check. Interested in this position? Send an email to: careers@tutela.com

The Mobile Partnerships Manager will be responsible for seeking out, establishing, and fostering key partnerships for Tutela. You will report directly to the CEO in a role which combines aspects of marketing, business development, sales, and account management.

Tutela builds products from data for the telecommunications industry. We acquire this data through crowdsourcing partnerships with mobile applications. You will be responsible for managing and building our community of mobile application partners.

Your sound knowledge of marketing and sales will ensure that our company continues to grow and offer the most competitive products to our customer base. As a function previously performed by senior management, you will work directly with the leadership team in one of Victoria’s fastest growing technology companies.

Duties & Responsibilities:

• Identify a target list of partner applications using tools such as AppAnnie
• Build a funnel of parties interested in Tutela’s partnership program
• Work with the highest priority prospects (as determined in collaboration with senior management) on a 1-1 basis to ensure successful integration in the partner community
• Answer questions, some technical, some commercial, for our partners to make sure they are properly informed
• Calculate and issue payout to partners as their compensation for participation in the program
• Collaborate with the Marketing team to design, execute, and A/B test email marketing campaigns to attract prospective partners

Behavioural Competencies:

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Prompting senior management to hand off various related tasks that could otherwise be performed by the candidate
• Results Focus: Focusing efforts on achieving high-quality results consistent with the company’s standards
• Teamwork: Working collaboratively with others to achieve organizational goals
• Positive: Has a passion for a positive work environment
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus
• Integrity: Treating Tutela’s partners fairly while ensuring that they are honestly compensated. Only working and engaging with parties who are committed to ethical business practices

Education, Skills & Experience:

• Relevant Bachelor’s Degree in Business, or a related technical field such as Computer Science or Software Engineering
• Minimum 1-2 years’ experience in sales or business development
• Excellent written and oral communication and strong interpersonal skills
• Outstanding attention to detail with a high level of accuracy
• Ability to maintain a high degree of discretion, diplomacy, and confidentiality
• Strong Microsoft Office computer skills

The successful candidate must be willing to undergo a Criminal Record Check. Interested in this position? Send an email to: careers@tutela.com

The Tutela team is looking for a Data Analyst to help our customers, the world’s largest telecommunications providers, build better cellular networks.

As part of our Customer Success team, you will get the chance to work on very large, real-world datasets and a number of unsolved, open-ended challenges. Your core responsibility will be to lead our ad-hoc data investigations into internal and customer reported data questions with best-in-breed industry data tools (including one of the world’s fastest GPU-based visualization platforms). Insights derived from your investigations will inform product decisions, improve methodologies, and ultimately help our customers provide better service around the world.

Qualifications:

• Demonstrated aptitude to learn in a fast paced environment
• Strong work ethic and problem-solving skills
• Passion for data science and open-ended challenges
• Can work independently or in a team
• Strong writing and communication skills 

Experience:

• Experience working in a technical role
• Post-secondary education in Data Science, Engineering, Computer Science, etc
• Working knowledge of statistics as it pertains to big data investigations
• Experience writing and troubleshooting SQL
• Experience with BigQuery or similar data warehouse
• Comfortable in one or more scripting languages
• RF / Cellular field experience is recommended
• Tableau or another visualization software is an asset

 Responsibilities:

• Characterizing, investigating, and understanding our billions of rows of data as it pertains to internal questions and customer queries
• Clearly and effectively communicating your results to the team and to customers
• Thinking of new and novel ways to solve customer use cases
• Teaching the team and our customers new methodologies
• Documenting known solutions to the internal and external knowledge bases
• Partnering with engineering teams in prioritizing and resolving customer data issues

Interested in this position? Send an email to: careers@tutela.com

We are looking for you, a Customer Success Specialist, to work as part of our growing Customer Success team. We are looking for individuals who enjoy working with data and solving a wide variety of issues utilizing their technical experience.

As a Customer Success Specialist, your role is to delight our customers with your passion and knowledge of Tutela’s platform. Customers will look to you for technical guidance and for advice in addressing their product usage and issue needs. You will be the voice of the customer into Tutela’s products and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Ideally, you have handled all tiers of support issues and are familiar with CRM technologies.

Qualifications:

• Demonstrated aptitude to learn in a fast paced environment
• Strong work ethic and problem-solving skills
• Can work independently or in a team
• Strong writing and communication skills

Responsibilities:

• Provide email, web, chat, and phone support to Tutela customers and partners
• Utilize Tutela’s products and tools to investigate issues
• Document known solutions to internal and external knowledge base
• Submit well-documented bugs and feature requests arising from customer submitted issues
• Partner with engineering teams in prioritizing and resolving customer requests

Experience:

• Post-secondary education in a relevant field
• Some experience in a Technical Support role or similar function
• Experience in writing and troubleshooting SQL queries

Nice to Haves:

• Experience working with big data
• Experience with BigQuery or another data warehouse
• Scripting experience (eg. Python, Bash)
• Experience using Zendesk

As an Android Developer, you will be working as part of the mobile team in fast-paced environment. Your main responsibility will be the development and maintenance of Tutela’s Android SDK. As our SDK is installed in millions of devices all over the world you need to be forward thinking and write bug-free code as well as you always have to be conscious about the impact on user devices and partner apps.

Personal Qualities:

• Strong problem solving and exploration ability
• Good communication skills
• Great organizational skills
• Attention to detail
• Ability to analyze and assess software requirements
• Ability to work independently or as part of a team

Required Skills:

• Must have 2+ years of development experience for Android using Java.
• Excellent knowledge of Android SDK and Android fragmentation.
• Excellent knowledge of Android Studio.
• A strong grasp of object oriented programming principles and algorithm design.
• Experience using SQLite Database in Android.
• Experience and knowledge of concurrent programming.
• Experience writing JUnit tests and Espresso tests
• Good analytical, troubleshooting and debugging skills.
• Agile/Scrum experience.
• Ability to write a clean and bug free code.
• Some knowledge of wireless and mobile networks.
• Experience writing Shell/Groovy/etc scripts.
• At least one published app that can be accessed through the Play Store.
• Education in Computer Science, Software Engineering, Network Engineering, or prove us that you don’t need to have a degree to be a great Android developer.

Valuable Additional Skills:

• Experience developing for different mobile device platforms (IOS, WM).
• Experience with Kotlin.
• Experience with Android Studio Profiler.
• Experience with Jenkins CI.
• Experience with flashing ROMs onto devices.
• Amazon Web Services
• Jenkins

Interested in this position? Send an email to: careers@tutela.com

As a Quality Assurance Software Developer, you will be working as part of the mobile team in fast-paced environment. Your main responsibility will be the development and maintenance of Tutela’s mobile quality assurance and testing platforms. This project analyses and test the quality of the Android and iOS SDKs. As our SDKs are installed on millions of devices all over the world you need to be forward thinking and write bug-free code and develop creative solutions to measure the impact that our mobile SDKs have on user devices and partner apps.

Personal Qualities:

• Strong problem solving and exploration ability
• Good communication skills
• Great organizational skills
• Attention to detail
• Ability to analyze and assess software requirements
• Ability to work independently or as part of a team

Required Skills:

• Must have 2+ years of development experience.
• Excellent knowledge of Android and iOS devices.
• Excellent knowledge of Android Studio and Xcode.
• A strong grasp of object oriented programming principles and algorithm design.
• Experience using SQLite Database
• Experience and knowledge of concurrent programming.
• Experience writing unit tests
• Good analytical, troubleshooting and debugging skills.
• Agile/Scrum experience.
• Ability to write a clean and bug free code.
• Some knowledge of wireless and mobile networks.
• Experience with Jenkins
• Experience writing Shell/Groovy/etc scripts.
• Education in Computer Science, Software Engineering, Network Engineering, or prove us that you don’t need to have a degree to be a great developer.

Valuable Additional Skills:

• Experience developing for different mobile device platforms (BlackBerry, WM).
• Experience with Python
• Experience with Jenkins CI.
• Experience with flashing ROMs onto devices.
• Amazon Web Services
• Bit Bucket
• Git

Interested in this position? Send an email to: careers@tutela.com

We are looking for someone who can step in and help with running our current data infrastructure, which is primarily on Google Dataflow.  

There also will be work with maintaining our supporting datasets within BigQuery.  These datasets pull from a variety of external sources, so some scripting and web-scraping experience would be an asset.

Personal Qualities:

• Strong problem solving and exploration ability
• Good communication skills
• Good organizational skills
• Attention to detail
• Ability to analyze and assess software requirements
• Ability to work independently or as part of a team

Required Skills:

• 2+ years experience in a programming language
• Java
• SQL
• REST APIs

Valuable Additional Skills:

• Dataflow
• BigQuery
• OpenStreet Maps
• Scripting experience (e.g. Python, Bash)

Interested in this position? Send an email to: careers@tutela.com

This position will be a mix of high-level design & programming implementation, and will span several cloud providers and technology stacks.  Experience is not required in all of them, as learning-on-the-job is expected and will be fully supported by the rest of the team.

Personal Qualities:

• Monitor & analyze usage across cloud providers
• Identify & prioritize areas that can be optimized
• Plan & act on these priorities in collaboration with other team members

Required Skills:

• Strong distributed systems background
• Experienced with at least one of: AWS or GCP
• Experienced with one of: Java or Python

Valuable Additional Skills:

• Azure
• Terraform
• Kubernetes
• Docker
• Apache Beam (Dataflow)
• NodeJS
• BigQuery
• DynamoDB

Interested in this position? Send an email to: careers@tutela.com

This position will involve a large amount of software development and data analysis. There will also be some time spent doing manual and automated testing.

Personal Qualities:

• Strong problem solving and exploration ability
• Enjoy a fast-paced environment

Required Skills:

• 2+ years experience in a programming language
• Database queries (eg. SQL)
• Scripting experience (e.g. Python, Bash)

Valuable Additional Skills:

• Java
• Amazon Web Services
• Google Cloud Platform
• Dataflow
• Tableau

Interested in this position? Send an email to: careers@tutela.com