State of Mobile Experience
The Norwegian telecoms industry went through great change in the latter half of 2021 as operators were able to get back to some normality after the pandemic affected productivity.
A major shift continues to be in the form of getting rid of older technologies no longer suited for a society reliant on good, strong internet connections. In November 2021, Telia completed its 3G shutdown with the 900 MHz band and 2100 MHz band being the last to be switched off.
5G also has largely dominated the headlines in the Nordic region and in Norway; however, ice continues to go at its own pace. The operator was still being awarded rights to 5G access in September 2021 and by November had switched on its first commercial offering starting in Oslo.
The Norwegian government raised at least $445 million from its 5G auctions, dominated primarily by Telenor, Telia, and broadband/tv provider Altibox. Telia Norway plans to complete 5G coverage nationwide by 2023, with at least 2 million of its users claimed to be able to access the new technology in November 2021.
In Tutela’s annual Global State of Mobile Experience report, Norway placed eighth out of the top 30 countries analyzed. At an operator level, Telenor Norway was in third place out of the top 30 operators while ice Norway statistically tied with 3 Denmark and au Japan for 16th place.
Date range: 1 July 2021 - 31 December 2021
Download & response tests = 94,427
Discover the top performing operators in our mobile experience results table.
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This report encompasses the following experience KPIs:
To ensure a fair comparison between operator performance, Tutela limits the results used in our comparisons to those collected within Common Coverage Areas.
Learn more about our benchmarking methodology here.
In Common Coverage Areas across Norway, Telenor had the highest Excellent Consistent Quality with 90.6% of connections good enough for demanding applications like 1080p video streaming, HD group video calling, and real-time mobile gaming. Telia and ice statistically tied for second place with an Excellent Consistent Quality of over 80%.
For Core Consistent Quality, Tutela’s metric for when a mobile connection meets the requirements for use-cases like SD video streaming, social media sharing, and web browsing, Telenor and Telia reached the 90% threshold with a Core Consistent Quality of 94.9% and 93.9%, respectively. ice, in third place, had a Core Consistent Quality of 88.5%.
Telenor had the greatest total coverage in Norway at 620 out of 1000, and also had an extensive lead over the other operators. With a points difference of 117 behind Telenor, Telia was in second place with a total coverage score of 503, while ice had the lowest total coverage in Norway at 411 out of 1000.
In Tutela’s newest metric, Video Experience Score, which was created to measure the quality of experience subscribers are getting while streaming video, the results for all operators were incredibly close. Telenor had the highest Video Experience Score of 4.13, with ice and Telia statistically tying for second place.
|Download % above 5 Mbps||97.6%||98.2%||98.2%|
|Upload % above 1.5 Mbps||97.7%||98.5%||98.1%|
|Latency % below 50 ms||99.8%||99.9%||99.7%|
|Jitter % below 12 ms||98.2%||99.2%||90.7%|
|Packet discard % below 1%||90.6%||98.5%||95.6%|