State of Mobile Experience
In our annual benchmark report for Finland, we have evaluated 1.7 million speed and latency tests, conducted on the smartphones of real-world users of national mobile operators within Common Coverage Areas, between July and December 2021.
On the world stage, Finland has been one of the leaders when it comes to mobile network performance. It placed second out of 30, tying with South Korea for the Excellent Consistent Quality metric in Tutela’s annual Global State of Mobile Experience report for 2021 while all three Finnish operators made the top 30 operators list. Even so, the pandemic changed the way people consumed telecoms services and telecom operators as well as governments around the world have had to work harder to provide unparalleled consistent service to their customers.
A press release published by Finnish Transport and Communications Agency Traficom, claims that approximately 47% of data consumed in the first half of 2021 was attributed to mobile subscriptions and the rest to fixed network subscriptions. To cater to this increasing demand and boost capacity, Finnish operators have undertaken various development initiatives — however, as is the trend in the telecom industry around the world, 5G deployment activities have been a point of focus.
In November 2021, Telia claimed to have launched the Nordic and Baltic regions’ first commercial Standalone 5G core network in partnership with Nokia. According to the press release, this network will initially be launched in 20 geographical areas across Finland with more rollout in future that will lower latency and include network slicing capabilities. Looking at 5G deployment for other operators, as of January 2022, Elisa reportedly provided 5G coverage in 153 locations while DNA was reportedly present in 142 locations covering 64% of Finland’s population.
In other news not related to 5G, Telia announced in June 2021 that it reached an agreement to sell 49% of its tower business in Finland and Norway to Brookfield and Alecta raising $824 million for the company. Further, in August 2021, DNA announced that it was planning to shut down 3G by the end of 2023 freeing up spectrum for 4G and 5G network connections. Also, in December 2021, Finnish Transport and Communications Agency Traficom announced an invitation to submit bids for three spectrum licenses for 700 MHz frequency bands which will be technology-neutral. Although 3G shutdown and technology-neutral spectrum auctions are not directly related to 5G, they are certainly positive steps towards releasing valuable spectrum for 5G deployment.
Date range: 1 July 2021 - 31 December 2021
Download & response tests = 1.7 million
Discover the top performing operators for overall experience and 5G in our mobile experience results table.
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This report encompasses the following experience KPIs:
To ensure a fair comparison between operator performance, Tutela limits the results used in our comparisons to those collected within Common Coverage Areas.
Learn more about our benchmarking methodology here.
In Common Coverage Areas across Finland, operator rankings were extremely close for Excellent Consistent Quality, Tutela’s metric for measuring connections good enough for demanding applications like 1080p video streaming, HD group video calling, and real time mobile gaming. Telia and DNA tied statistically for first place with Excellent Consistent Quality scores just above 89.0% while Elisa was close behind at 88.2%.
Looking at Core Consistent Quality, Tutela’s metric for when a mobile connection meets the requirements for use-cases like SD video streaming, social media sharing, and web browsing, results again were remarkably close. Telia was in the lead with a Core Consistent Quality of 96.7% followed by Elisa in second place at 95.8% with DNA close behind at 95.2%.
In Common Coverage Areas across Finland, results on 5G network had a similar trend as overall Consistent Quality performance. In terms of Excellent Consistent Quality, all three Finnish operators had results above the 90% mark with a three way tie between them. For Core Consistent Quality, Elisa and Telia tied for first place with DNA securing third position at 96.3%.
Telia outperformed its competitors in the coverage score category with a total coverage score of 553 out of 1000. The gap between Telia and runner-up Elisa’s results was narrow where Elisa had a total coverage score of 526 trailing behind Telia by a mere 27 points. In third place, DNA had a total coverage score of 501, 52 points behind Telia.
With the pandemic, video streaming has become one of the most in-demand use cases with people consuming data being confined indoors. In Tutela’s metric that evaluates the quality of experience subscribers get while streaming video and is calculated on a scale of 1-5, operator scores in this category were remarkably close. There was a two-way tie between Elisa and Telia for first place while DNA narrowly missed first place with a score of 4.08.
|Download % above 5 Mbps||95.3%||95.4%||96.6%|
|Upload % above 1.5 Mbps||97.9%||96.5%||96.5%|
|Latency % below 50 ms||99.9%||99.9%||99.9%|
|Jitter % below 12 ms||99.0%||97.7%||99.1%|
|Packet discard % below 1%||98.2%||98.3%||97.4%|
|Download % above 5 Mbps||99.2%||99.2%||99.3%|
|Upload % above 1.5 Mbps||99.5%||98.7%||98.6%|
|Latency % below 50 ms||99.9%||99.9%||99.9%|
|Jitter % below 12 ms||99.4%||98.7%||99.1%|
|Packet discard % below 1%||97.5%||97.1%||97.4%|