State of Mobile Experience
Subscribers in the Nordic region have always enjoyed superior telecom services thanks to robust mobile networks built over state-of-the-art infrastructure. Denmark stands out particularly, having secured first place in the European Commission’s Digital Economy and Society Index (DESI) 2021 edition — surpassing 26 other EU Member States. Denmark also placed first in the top 30 list of countries for Excellent Consistent Quality in the annual Tutela Global State of Mobile Experience report for 2021. At the same time, all four Danish operators made it to the top 30 operators list with TDC Denmark emerging as the champion.
Throughout the pandemic, with people living, working and studying virtually, the demand for data has been unprecedented. 3 Denmark reportedly claimed that its network data traffic has increased by 58% since the pandemic started. Therefore, in spite of already having strong networks, the Danish telecoms industry continues to invest resources in capacity improvement activities mainly revolving around 5G deployment to efficiently satisfy this demand.
All Danish operators acquired spectrum in the multi-band 5G spectrum auction that concluded in April 2021. While TDC Net acquired spectrum in the 1500 MHz, 2100 MHz, 2.3 GHz, 3.5 GHz and 26 GHz bands, the Telenor-Telia joint venture won spectrum in the 1.5 GHz MHz, 2.1 GHz, 3.5 GHz and 26 GHz bands and 3 secured frequencies in the 2.1 GHz, 3.5 GHz and 26 GHz spectrum bands.
In terms of 5G deployment, Nokia announced that it was supporting Telia and Telenor’s joint venture TTN to modernize their joint network and expedite 5G network expansion using 3.5 GHz spectrum in June 2021. Further, TDC claimed in December 2021 that it became the first Nordic country to reach national 5G coverage having completed its 5G deployment through an upgrade of 3800 cell towers. At the same time, 3 announced that 25% of its masts were upgraded to 5G as well as the addition of about 100 completely new masts by the end of 2021 and a plan to introduce 1000 new masts in total.
Date range: 1 July 2021 - 31 December 2021
Download & response tests = 563,141
Discover the top performing operators for overall experience and 5G in our mobile experience results table.The contents of this report and the awards shown above are copyright Tutela; organizations may republish the awards and results above for editorial purposes; non-commercial uses and on unsponsored social media posts. For all other uses, please contact firstname.lastname@example.org.
This report encompasses the following experience KPIs:
To ensure a fair comparison between operator performance, Tutela limits the results used in our comparisons to those collected within Common Coverage Areas.
Learn more about our benchmarking methodology here.
In Common Coverage Areas across Denmark, TDC had the highest Excellent Consistent Quality with 92.1% of connections good enough for demanding applications like 1080p video streaming, HD group video calling and real time mobile gaming. Telenor secured second place with an Excellent Consistent Quality of 86.7% followed by 3 at 86.2% narrowly missing second place. Telia placed fourth with an Excellent Consistent Quality of 85.6%.
All Danish operators reached the 90% mark for Core Consistent Quality, Tutela’s metric for when a connection is good enough for use cases such as web browsing, social media sharing and SD video streaming. TDC took the lead at 97.0%, followed by 3 at 95.3%. Telenor and Telia statistically tied for third place at 94.8% and 94.7% respectively.
Looking at performance on a 5G network, TDC again topped the leaderboard with an Excellent Consistent Quality of 94.9% in Common Coverage Areas across the country. Telenor and 3 tied statistically for second place while Telia came in fourth at 84.9%.
A similar pattern emerged for Core Consistent Quality with TDC in the lead at 98.4% followed by Telenor and 3 tying statistically for second place, while Telia placed fourth at 93.2%.
Coverage score is a metric designed to evaluate operators based on their relative coverage. In Denmark, TDC had the greatest relative area coverage score of 580. Trailing by 26 points, Telenor had the second greatest total coverage score of 554. Telia narrowly missed second place in this category with a score of 553, only 1 point behind Telenor. 3 was pushed to fourth place with a score of 476, a difference of 104 points separating it from first placed TDC.
Video Experience Score evaluates the quality of experience subscribers receive while streaming video and is calculated on a scale of 1-5. Video scores for Danish operators were very close together; TDC took the lead again scoring 4.05, while Telenor and 3 tied statistically for third place. Telia placed fourth with a video score of 3.94.
|Download % above 5 Mbps||98.0%||94.1%||94.4%||95.6%|
|Upload % above 1.5 Mbps||98.1%||97.1%||96.9%||95.5%|
|Latency % below 50 ms||99.9%||99.8%||99.7%||99.8%|
|Jitter % below 12 ms||98.8%||98.9%||98.8%||98.4%|
|Packet discard % below 1%||99.0%||97.8%||96.2%||96.5%|
|Download % above 5 Mbps||99.2%||97.8%||96.8%||97.5%|
|Upload % above 1.5 Mbps||98.9%||97.6%||97.9%||98.3%|
|Latency % below 50 ms||100%||100%||99.7%||100%|
|Jitter % below 12 ms||99.4%||96.3%||96.9%||99.1%|
|Packet discard % below 1%||98.6%||95.1%||94.4%||92.0%|