December 2017
Tigo and Claro delivered almost identical levels of network quality to their subscribers in Colombia. We took 35 million network quality tests from August through to October and our analysis revealed that both operators performed very closely in terms of speed, latency, jitter and packet loss across both 3G and 4G networks.
4G Speed Test 2MB Download / 1MB Upload
For instance, Tigo registered an average download speed of 4,461kbps and Claro 4,256 kbps. In terms of jitter, Tigo averaged 10.92ms and Claro 12.19ms. Tigo averaged 1.55% packet loss and Claro 2.09%. In practical terms, this means subscribers to both networks would on average receive similar levels of app performance.
Interestingly while Movistar matched both Tigo and Claro in terms of download performance with an average speed of 4,521kbps it fell short on packet loss, averaging 6.8% across both 3G and 4G networks. This could possibly be the result of lower-cost wireless backhaul connectivity or higher network congestion.
Our findings come from over 35 million network quality tests, taken across Colombia over 92 days (1st August to 31st October).
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About our testing
Tutela tests mobile networks by crowdsourcing anonymous sensor data from hundreds of millions of Android and iOS mobile users across the world. This enables us to collect billions of measurements every day and gain a real-world understanding of the mobile experience that mobile users are getting - not just in major towns & cities, but in all parts of the world.
Our testing methodology is designed to simulate typical user mobile behaviour, such as downloading a photograph or web page, rather than measuring the maximum performance, such as the peak download speed during a very large file transfer (which very few users will achieve) so that we can understand a typical user's experience.