April 23rd 2020
Entel consistently offered the best mobile experience to its customers, according to Tutela’s new 2020 State of Mobile Report in Chile, which was released today. The report found that the operator offered its users the highest Excellent Consistent Quality performance in the country, with 62.1% of tests meeting the “Excellent” thresholds that Tutela uses to represent a group of higher-intensity use cases including 1080p video streaming, HD video calls or mobile gaming. Entel also had the fastest download and upload speeds in the country but narrowly lost out to WOM for best latency, a measure of the responsiveness of a network.
Tutela has evaluated 1.6 billion records in Common Coverage Areas across Chile, including more than 7.5 million speed tests and 136 million latency tests, collected between September 1, 2019 and February 29, 2020.
Key findings from this report include:
- Entel dominated in four of the five metrics tested in Common Coverage Areas of Chile, starting with having the highest Excellent Consistent Quality percentage, as well as the fastest median download speed at 13.0 Mbps
- WOM had the best latency in Chile with a one-way result of 37.5 ms and the second-best upload speed with only 1 Mbps separating the operator from first place Entel
- Telefonica’s Movistar may not have taken out any awards this time but was never far behind the operators, with only 5.9% difference in performance compared to Entel in the Core Consistent Quality metric
Leandro Demarchi, Sales Director for Tutela in LATAM and Southern Europe, said: “All operators in Chile continue to show us excellent results, and although Entel won in four out of the five categories tested, all four networks offered competitive performance for higher-intensity use cases – with just 7.6% separating first and last place. Chilean networks have proved some of the best in Latin America on 4G, and we look forward to seeing what this country could do with utilizing 5G technology further down the line.“
The full report is available online here.